Ciel Privé is an independent private aviation advisory and brokerage operating from Sydney, Australia, as a registered business under the name CIEL PRIVE. We are committed to protecting the privacy of every individual who contacts us, enquires with us, or uses this website. This policy explains what personal information we collect, why we collect it, how we handle it, and the rights you hold over it. It is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles that sit within it.
We collect only the information necessary to provide the advisory and brokerage service you have requested. Depending on the nature of your enquiry, this may include your name, email address, telephone number, and the details of your intended travel. Where an arrangement proceeds to booking, we collect the further information required to complete it, which may include the names and identification details of passengers, dates of birth and passport details where international travel requires them, and the payment information necessary to settle the arrangement. We do not collect information that the engagement does not require.
In most cases we collect information directly from you — through the enquiry form on this website, by email, by telephone, or through messaging. In the course of completing a booking, we may also receive information from the operators, handling agents, and service providers engaged on your behalf. We do not purchase personal information and we do not acquire it from third-party marketing sources.
We collect personal information for the purpose of providing our service and for purposes reasonably connected to it. This includes responding to your enquiry, preparing quotations, arranging aircraft with certified operators, coordinating ground arrangements and itinerary details, settling payment, meeting our record-keeping obligations, and maintaining the ongoing relationship where you choose to engage us again. We do not use your information for unrelated marketing without your consent.
To arrange a flight, certain information must be shared with the operator selected for your journey and, where relevant, with handling agents, fixed-base operators, ground transport providers, and the authorities responsible for customs, immigration, and flight clearance. We disclose only the information required to complete the arrangement, and only to parties directly involved in delivering it. We do not sell, rent, or trade personal information to any party for any purpose.
Because we arrange travel across Australia, India, and the wider Asia Pacific, completing a booking will often require disclosing information to operators and service providers located outside Australia. By engaging us to arrange international travel, you consent to this disclosure where it is necessary to deliver the service. Where we disclose information overseas, we take reasonable steps to ensure it is handled in a manner consistent with this policy and with the Australian Privacy Principles.
We hold personal information using reasonable technical and organisational safeguards, and we limit access to it to those who require it to perform the service. While no method of electronic transmission or storage is entirely secure and we cannot guarantee absolute security, we treat client information with the discretion that the nature of this relationship demands.
We retain personal information only for as long as necessary to provide our service and to satisfy our legal, tax, and record-keeping obligations. When information is no longer required for any of these purposes, we take reasonable steps to destroy it or permanently de-identify it.
You have the right to request access to the personal information we hold about you, and to ask us to correct it where it is inaccurate, out of date, or incomplete. Requests may be directed to privacy@cielprive.com.au. We will respond within a reasonable period, and where we are unable to provide access or make a correction, we will explain why.
This website may use cookies and basic analytics to understand how visitors navigate the site and to improve it. This information is aggregated and does not identify you personally. You may disable cookies through your browser settings, though some features of the site may not function as intended if you do.
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, we ask that you contact us at privacy@cielprive.com.au first so that we may address the matter directly and promptly. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time to reflect changes in our practice or in the law. The version published on this website is always the current one, and the date of the most recent revision will be noted where applicable.
Privacy enquiries, access requests, and complaints may be directed to privacy@cielprive.com.au.